slo12 Privacy Policy

slo12 ("slo12", "we", "us", "our") is an online gaming platform available at slo12.games, offering cricket betting, live casino games, slot games, and speciality gaming products to registered users, including players based in Pakistan. slo12 operates under an internationally recognised gaming licence.

For the purposes of this Privacy Policy, slo12 acts as the data controller in respect of the personal data collected from players and visitors to the slo12 Platform. This means slo12 determines the purposes and means by which your personal data is processed.

By registering a slo12 account or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, please discontinue use of the slo12 Platform and do not register an account.

slo12 collects personal data from you in several ways: directly when you register or interact with the Platform, automatically through your use of the Platform, and occasionally from trusted third-party sources such as identity verification providers. The categories of personal data we collect are set out below.

slo12 processes your personal data strictly for the purposes set out below. We do not use your personal data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent or as otherwise required by law.

• Account Creation & Management: To register your slo12 account, verify your identity, authenticate your logins, and manage your account preferences and settings.
• Provision of Gaming Services: To enable you to play games, place bets on cricket and other sports, participate in promotions, and access all features of the slo12 Platform.
• Payment Processing: To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate financial records.
• KYC & Compliance: To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorist financing (CTF), and gaming licence requirements, including identity verification and transaction monitoring.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, to enforce deposit limits and self-exclusion requests you have set, and to comply with our duty of care obligations under our gaming licence.
• Customer Support: To respond to your enquiries, complaints, and requests, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, collusion, bonus abuse, and other prohibited activities.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the features, performance, and user experience of the slo12 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have provided your consent to receive such communications. You may opt out at any time.
• Legal Obligations: To comply with applicable laws, court orders, regulatory requirements, or lawful requests from competent authorities.

slo12 processes your personal data only where a valid legal basis exists for doing so. The principal legal bases on which slo12 relies are as follows:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and slo12 — i.e., to operate your account, provide gaming services, and process financial transactions.
• Legal Obligation: Processing is necessary to comply with applicable legal and regulatory requirements, including AML/CTF obligations, gaming licence conditions, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for slo12's legitimate interests, including fraud prevention, Platform security, responsible gaming monitoring, and business analytics — provided those interests are not overridden by your own rights and interests.
• Consent: Where slo12 relies on your consent — for example, for marketing communications or certain non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

slo12 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device by a website that allow the site to recognise your device on subsequent visits and to remember certain information about your preferences and usage.

slo12 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without impairing your use of the slo12 Platform.
• Functional Cookies: These cookies remember your preferences, such as your language setting or display preferences, to provide you with a more personalised experience on the Platform.
• Analytics Cookies: These cookies help slo12 understand how players interact with the Platform by collecting aggregated, anonymised information about page visits, session duration, and feature usage. This data is used to improve the Platform.
• Marketing Cookies: These cookies are used to deliver promotional content that is relevant to your interests. They may track your visits across the slo12 Platform over time. Marketing cookies are only deployed where you have given your consent.

slo12 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your personal data may be shared with third parties only in the following carefully controlled circumstances:

• Payment Service Providers: We share financial data with regulated payment processors — including JazzCash, EasyPaisa, and partner banking institutions such as HBL, UBL, and Meezan Bank — for the sole purpose of processing your deposits and withdrawals.
• KYC & Identity Verification Providers: We share identity documents and related data with regulated third-party KYC providers to fulfil our obligations under applicable AML/CTF and gaming licence requirements.
• Fraud Prevention & Security Services: We may share data with specialist fraud prevention service providers to detect and prevent fraudulent activity on the Platform.
• IT & Hosting Infrastructure: We work with third-party cloud hosting and IT infrastructure providers who process data on our behalf under strict data processing agreements that prohibit any independent use of your data.
• Gaming Software Providers: Game content on the slo12 Platform is supplied by third-party gaming software providers. These providers may receive limited technical data necessary for game delivery. They do not receive your full personal profile.
• Legal & Regulatory Authorities: slo12 may disclose your personal data to competent authorities — including gaming regulators, financial intelligence units, law enforcement agencies, or courts — where required to do so by applicable law, court order, or lawful regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of slo12's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers who receive your personal data on slo12's behalf are required to process it only in accordance with slo12's instructions and this Privacy Policy, and are subject to appropriate contractual safeguards.

Given the international nature of online gaming operations, your personal data may be transferred to and processed in countries outside of Pakistan. slo12 takes appropriate measures to ensure that any such international transfers are carried out with adequate protections in place.

Where personal data is transferred to a jurisdiction that does not offer the same level of data protection as applicable law requires, slo12 will implement appropriate safeguards such as contractual clauses, data processing agreements, or other recognised transfer mechanisms to protect your data.

slo12 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your active slo12 account and for a period of at least five (5) years following account closure, in accordance with AML/CTF regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the relevant transaction, in accordance with applicable financial record-keeping requirements.
• Gaming History: Retained for a minimum of three (3) years for operational and dispute resolution purposes.
• Customer Support Records: Retained for up to three (3) years from the date of the relevant correspondence, unless a longer period is required for dispute resolution or regulatory purposes.
• Marketing Preferences: Retained until you withdraw your consent or for a period of two (2) years from your last interaction with slo12, whichever is earlier.
• Technical & Usage Data: Typically retained in identifiable form for up to twelve (12) months, after which data is aggregated and anonymised for analytical purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Where deletion is not immediately possible due to backup or archival processes, slo12 will ensure that your data is isolated from further active processing until deletion can be completed.

slo12 respects your rights over your personal data. Subject to applicable law and certain limited exceptions, you have the following rights in relation to the personal data slo12 holds about you:

1. Right of Access: You have the right to request a copy of the personal data slo12 holds about you, along with information about how it is being used. Such requests are commonly referred to as Subject Access Requests (SARs).
2. Right to Rectification: If any personal data slo12 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
3. Right to Erasure: In certain circumstances, you have the right to request that slo12 delete your personal data. This right is subject to exceptions, including where slo12 is required to retain data by law or for the establishment, exercise, or defence of legal claims.
4. Right to Restriction: You may request that slo12 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of slo12's legitimate grounds.
5. Right to Data Portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
6. Right to Object: You have the right to object to the processing of your personal data where slo12 relies on legitimate interests as its legal basis. You also have an absolute right to object to processing for direct marketing purposes at any time.
7. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

The slo12 Platform is strictly intended for individuals who are 21 years of age or older. slo12 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If slo12 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account in accordance with our Terms & Conditions. Any funds held in such an account will be dealt with in accordance with applicable regulatory requirements.

slo12 takes the security of your personal data seriously and implements a comprehensive range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the slo12 Platform.
• Encrypted storage of sensitive personal data and financial information on secure, access-controlled servers.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need may access personal data.
• Regular internal security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Formal incident response procedures to detect, contain, and respond to data breaches in a timely manner.
• Staff training on data protection obligations and information security best practices.

The slo12 Platform may contain references to third-party gaming software providers and payment services. slo12 is not responsible for the privacy practices of any third-party organisations and this Privacy Policy applies exclusively to data collected by slo12 through the slo12 Platform.

slo12 recommends that you review the privacy policies of any third-party services you interact with independently of the slo12 Platform. slo12 has no control over and accepts no responsibility for the content or privacy practices of third-party platforms or services.

slo12 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the slo12 Platform. Where changes are material, slo12 will use reasonable efforts to notify registered users — for example, via a notice displayed on the Platform or by email — prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy will be revised whenever changes are made. We encourage you to review this page periodically to stay informed about how slo12 protects your personal data. Your continued use of the Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to slo12's data practices, you are welcome to contact us at any time. Our support team is available in both English and Urdu, 24 hours a day, 7 days a week.

• Email: [email protected] (plain text — not a clickable link)
• Response Time: slo12 aims to acknowledge all privacy-related enquiries within 2 business days and to respond substantively within 30 days.
• Data Rights Requests: Please clearly state in your communication that you are submitting a data rights request (e.g., Subject Access Request, deletion request) and include your registered account details to allow us to locate your data.

This Privacy Policy was last reviewed and updated in January 2026. It supersedes all previous versions of the slo12 Privacy Policy.